Last updated: 1 September 2026

Privacy Policy

This Privacy Policy explains how Feels Timeless ("Feels Timeless", "we", "us", "our"), a travel company registered in Uganda and based in Nakawa, Kampala, collects, uses, stores, shares and protects your personal information when you visit feelstimeless.com (the "Site"), request a trip, leave a review, or communicate with us by phone, email or WhatsApp.

We take your privacy seriously and handle personal data in accordance with the Uganda Data Protection and Privacy Act, 2019 and, where applicable to travelers from other regions, other applicable data-protection laws. By using the Site or our services you accept the practices described in this Policy.

1. Who we are & how to reach us

• Data controller: Feels Timeless, Nakawa, Kampala, Uganda
• Email: info@feelstimeless.com
• Phone / WhatsApp: +256 770 691 883 · +256 777 826 781 · +256 708 483 536

For any privacy question, request or complaint, contact us using any of the above. We aim to respond within 7 days.

2. Information we collect

a) Trip & booking requests

When you fill the booking form we collect: your chosen destination or package, preferred dates, budget range, company or group name (optional), the full names of every traveler you add (including colleagues or staff), each traveler's type (adult, child, staff member) and optional contact details, your own name and phone/WhatsApp number as lead contact, and any notes you write (which may include dietary needs, accessibility needs or other information you choose to share — see "Special categories" below).

b) Reviews & photos

When you publish a review we collect the name you enter, the trip you select, your star rating, your review text and up to three photos if you attach them. Reviews are stored in our cloud database (Google Firebase Firestore) and are displayed publicly on the Site to all visitors. Do not include information in a review that you do not want public. Photos are compressed in your browser before upload.

c) Contact form & direct communication

The contact form opens your own email application with a pre-filled message; we receive whatever you choose to send. If you call, email or WhatsApp us directly, we receive the information you provide, and WhatsApp's own terms and privacy policy also apply to those chats.

d) Information collected automatically

The Site is a static website. We do not run advertising trackers and we have not enabled analytics scripts. Our hosting providers and the third-party services listed in section 5 may automatically receive standard technical data when your browser requests content from them — such as your IP address, browser type, device type and the pages requested — and may keep server logs for security purposes.

e) Special categories of data

We do not ask for sensitive personal data. However, notes you volunteer (for example dietary or medical needs relevant to a trip) may contain it. We use such information only to arrange your trip properly, share it only with the suppliers who need it (for example a lodge kitchen), and delete it when no longer needed.

f) Payment information

The Site itself collects no payment card details, mobile-money PINs or bank credentials. Payments are arranged directly with us via mobile money, bank transfer or card as agreed per booking, and every payment is confirmed with a receipt.

3. Cookies & local storage

We do not use advertising or third-party tracking cookies. The Site stores a small amount of data in your browser's local storage strictly for functionality:

• ft-theme — remembers your light/dark mode choice;
• ft-bookings — keeps a copy of booking requests you made on that device so you can review them;
• ft-reviews — used only as a fallback if the cloud review service is unreachable.

This data never leaves your device by itself. You can erase it at any time by clearing your browser's site data for feelstimeless.com. Embedded third-party services (such as the Google Maps frame) may set their own cookies governed by their own policies.

4. How we use your information

• To respond to your trip requests and prepare tailored itineraries and quotes;
• To book and manage travel services on your behalf — flights, accommodation, permits, event tickets, transport and activities;
• To communicate with you before, during and after a trip, including operational updates and safety information;
• To display your voluntarily published reviews and photos on the Site;
• To keep business records, receipts and correspondence as required by law;
• To protect the Site and our services against abuse, fraud and spam (our review database enforces write rules that reject malformed submissions);
• With your separate consent, to feature your trip photos on our social media.

We do not sell, rent or trade your personal information, and we do not use it for automated profiling or third-party advertising.

5. Third-party services the Site relies on

When you load the Site, your browser communicates with the following processors/providers, each governed by its own privacy policy:

• Google Firebase (Firestore) — stores published reviews and their photos on Google Cloud infrastructure, which may be located outside Uganda;
• Google Fonts — serves the Site's typefaces (Google receives your IP address when fonts load);
• Google Maps — powers the embedded map of our Nakawa location on the About and Contact pages;
• Unsplash — serves some destination photography from its CDN;
• GitHub Pages and Vercel — host and deliver the Site and keep standard web-server logs;
• WhatsApp (Meta) — if you choose to contact us via a WhatsApp link or button.

6. Sharing your information

We share personal information only as needed to deliver your trip or as the law requires:

• Travel suppliers — airlines, hotels and lodges, park and permit authorities (for example the Uganda Wildlife Authority for gorilla permits, which requires traveler names and passport details), event organisers and ticket agents, transport providers and guides — each receives only the minimum information required to provide their service;
• Professional advisers and authorities — where required for legal, tax or regulatory compliance, or to establish or defend legal claims;
• Successors — if our business is reorganised or transferred, personal data may transfer with it under equivalent protections.

7. International transfers

Because trips can span multiple countries and our cloud providers operate globally, your information may be transferred to and stored in countries outside Uganda, including countries whose data-protection laws differ from Ugandan law. Where we do this, we take reasonable steps — including choosing reputable providers with strong security certifications — to ensure your data remains protected to the standard described in this Policy.

8. How long we keep information

• Booking correspondence and travel records — kept for as long as needed to deliver your trip and thereafter as required for business and tax records, then deleted or anonymised;
• Published reviews and photos — kept publicly on the Site until you ask us to remove them (see section 9), or until we remove them under our moderation rules;
• Local-storage data — remains on your own device until you clear it;
• Server logs held by our hosting providers — retained per those providers' standard schedules.

9. Your rights

Subject to applicable law, you have the right to:

• Access — ask what personal data we hold about you and receive a copy;
• Correction — have inaccurate or incomplete data corrected;
• Deletion — ask us to delete your data, including any review or photo you published (our system prevents public visitors from editing or deleting reviews, so email us and we will remove yours from the database promptly);
• Objection & restriction — object to or ask us to limit certain processing;
• Withdrawal of consent — where processing is based on consent, withdraw it at any time without affecting prior lawful processing;
• Complaint — lodge a complaint with the Personal Data Protection Office (PDPO) of Uganda if you believe we have mishandled your data.

To exercise any right, email info@feelstimeless.com with the subject "Privacy request". We may need to verify your identity before acting.

10. Photos of other people

If you upload photos with a review, make sure everyone identifiable in them agrees to appear publicly on our Site. We may remove any photo on request from a person shown in it, or any content that violates our Terms of Service.

11. Children

The Site and our services are intended for adults. We do not knowingly collect personal information directly from children under 18. Parents and guardians provide children's details when booking family trips, and we use those details only to arrange the trip. If you believe a child has submitted personal data to us directly, contact us and we will delete it.

12. Security

We protect your information with measures appropriate to a business of our size, including: HTTPS encryption on all Site traffic; database security rules that allow the public to read reviews but never to edit or delete them, and that validate every submission; access to booking correspondence limited to our planners; and reputable, certified cloud providers. No method of transmission or storage is 100% secure, but we work to protect your data and will inform you and the authorities of any breach as required by law.

13. Links to other sites

The Site links to external services (such as our social profiles and WhatsApp). We are not responsible for the privacy practices of other websites — review their policies before providing them personal information.

14. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date at the top shows the current version. Material changes will be highlighted on the Site. Continued use of the Site after changes take effect constitutes acceptance of the revised Policy.

15. Contact

Feels Timeless · Nakawa, Kampala, Uganda · info@feelstimeless.com · +256 770 691 883 / +256 777 826 781 / +256 708 483 536.

Read our Terms of Service →